Editor’s Note: From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter.
I would like to bring to your attention the superior service that I received from your service technician named Joseph. I had had a stressful day due to construction going on in my community which has recently negatively impacted my life. This construction caused a cable outage and Joseph was sent late in the day to rectify the problem. Upon arriving, he could tell that I was not happy with the situation but assured me that he would fix the problem and sympathized with me over the inconvenience the construction had caused.
Joseph had such a positive attitude, worked hard and resolved the situation in a timely manner. As a representative of Bright House Networks, Joseph is truly an asset who makes his customers feel that the company cares about their customers!
Sharon – Tarpon Springs, Florida
Do you have a positive customer service story you’d like to share with us?
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