Providing Exceptional Service
Posted on: September 25, 2012
Providing Exceptional Service

Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service.  We look forward to hearing how we may have helped make your day brighter.

I would like to take a moment to commend one of your agents by the name of Patrick. After speaking to a Sales Rep a few weeks before, I was advised of various promotions. Although the representative was helpful, Patrick was much more informative.

Having been in management for nearly 20 years, I can recognize a professional when I encounter one. Patrick not only worked with me, but also offered a better deal. In addition to being extremely helpful and informative, he was patient and professional.

Patrick is the kind of employee that any company would love to have. He really provided exceptional service. He truly went above and beyond and I thought you should know!

Thanks, Andrae

Do you have a positive customer service story you’d like to share with us? We invite you to tell us about your experience at brighthouse.com/shareyourstories.

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Chris Berry
Chris Berry

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