Making A Difference
Posted on: April 18, 2013
Making A Difference

Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter.

I want to express how happy I am with all of your team members who have assisted me when I call the customer service department. Please let your staff know how awesome they truly are and how they can make a difference in someone’s life by just understanding their situation.

Thank you, Bright House Networks, for hiring and training a staff who cares.


Mr. Santiago – Kissimmee, Florida

Do you have a positive customer service story you’d like to share with us? We invite you to tell us about your experience at

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Chris Berry
Chris Berry

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Check out great content on the Charter Newsroom and Charter our Community

Now that Charter Communications, Time Warner Cable and Bright House Networks have completed their transactions, we invite you to visit the Charter Newsroom and Charter our Community.

The Charter Newsroom is where you can find press releases and all the latest news about Charter.

The Charter our Community website features the inspiring stories behind Charter our Community, Charter’s national philanthropic initiative to improve unsafe and unhealthy homes across the United States. You can also find useful tips to keep your home safe and healthy, ways to join our efforts and get help through the program.

For now, we won’t be posting new content to Untangled.

But you’ll see lots of great content added to the Charter Newsroom and Charter our Community, as we work to combine the success stories of all three companies.

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