Kind and Helpful Customer Service
Posted on: January 02, 2014
Kind and Helpful Customer Service

I just want to say Thank You So Much to Luis, a Technical Support Representative in the Orlando Area. I had some technical issues with my wireless connection after my modem was changed.  He was extraordinary – kind, helpful, and delivered excellent customer service. I am glad Bright House Networks has employees like Luis.


Zule – Altamonte Springs, Florida

Do you have a positive customer service story you’d like to share with us? We invite you to tell us about your experience at or follow us on Twitter at @BHNInsiderand join the great service conversation via hashtag at #KeepItBright.

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Chris Berry
Chris Berry

(2) Readers Comments
  1. I just want to thank Tim 21 M. He helped me set up the correct software and even though it took a while, was pleasant, funny, respectful, and excellent at his job. As long as Bright house keeps employees like him, they will keep me as a customer forever!

    • Dear Ms. Powers, Thank you so much for your comment. We will be sure to let Tim’s supervisor know that you had a great experience talking to him. We really appreciate you taking the time to let us know, it really means a lot. I hope you have a great day! Brian Weber

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