Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service.  We look forward to hearing how we may have helped make your day brighter.

This is to compliment two of your service representatives. We had some phone trouble so we called your team to fix it. We were fortunate to have a young man named Matthew and another named Chip. They were verrrry tenacious and did not give up until the trouble was repaired. In addition they were friendly, polite and professional. They represented Bright House Networks admirably.

Thanks much,

Veronica

Do you have a positive customer service story you’d like to share with us? We invite you to tell us about your experience at brighthouse.com/shareyourstories.