Great Job Melody!
Posted on: December 16, 2013
Great Job Melody!

I moved to my current address in May and transferred my services. I have numerous computers and have bundled services. I had placed multiple calls and had various technicians come to my house in order to have the installation completed.

I’m writing regarding one customer service representative. Her name was Melody, and she was the most pleasant, engaging and thorough person I ever had interacted with at Bright House Networks. Before I retired, I had managed various call centers. I had trained hundreds of employees, and Melody had all of the skills necessary to be a professional.

I have never written to a company about an employee in the past, but my experience with Melody was so impressive I was compelled to let Bright House Networks know they have an exceptional employee in Melody!


Roland – Florida

Do you have a positive customer service story you’d like to share with us? We invite you to tell us about your experience at or follow us on Twitter at @BHNInsiderand join the great service conversation via hashtag at #KeepItBright.

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Lorelie Johnson
Lorelie Johnson

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