As we go to work each day and make an effort to do our best, unexpected events or challenges sometimes confront us. When the opportunity arises, how many of us will go above and beyond what’s expected?
How often do we really help make a difference in someone’s life?
Paul’s story - Recently, Paul, who lives in the Tri-County area of Florida, had fallen out of his wheelchair by the side of the road and couldn’t get back up. A Bright House Networks service technician named Roger happened to be in Paul’s neighborhood and saw his predicament. Roger immediately pulled over in his van to help Paul back in his wheelchair and make sure he was okay. Roger also made sure Paul didn’t need any medical attention. Paul explains, “I don’t know how long I would have been unable to move if he didn’t help me.”
Rick’s story – Rick wrote us to share his gratitude. He said that on the way to Winter Garden in Central Florida, his daughter’s truck had stalled in the middle of a busy intersection. Several cars drove by her but no one stopped to help. Finally, a Bright House Networks cable technician who was driving by stopped, and pushed the disabled truck out of the middle of the road. “I want to thank the cable technician for helping my daughter,” Rick said. He noted that out of all the people who drove by, the Bright House Networks cable technician was the only one to stop and help his daughter.
Gerald’s story – More recently, when a service technician named Gerald arrived at a service call , he knocked on the door and heard someone say, “Come in.” The door was slightly open and Gerald leaned in and said that he was from Bright House Networks. The customer yelled from the other room, “I know! Just come in, I need help!” The customer suffers from a severe respiratory condition and had fallen the night before. He was unable to get back up and he had been there all night without the oxygen he needed to help him regain his strength so he was able to get up. He said his only hope was waiting for the technician to arrive and provide assistance. Gerald immediately helped him get up and into a chair and asked if he needed any medical attention. Gerald then made sure the customer got his oxygen hooked up so he could regain his strength. When Gerald made a follow up call the next day to check on him, the customer was feeling better and grateful for the help.
It is our pleasure to serve our customers, including Paul, Rick and Gerald who have shared their stories with us that put a face to our Customer Promise.
We invite you to share an outstanding customer service experience with us here at House2House or find us on Twitter (@BHNInsider).
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