Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. Below is a brief note we received from a customer that had a big impact on our team.

Dear Bright House Networks,

I’m sending my compliments about your employee, Mark. He arrived even sooner than expected, was efficient, courteous and solved all of our issues and answered our questions.

Thanks!

Jill

Do you have a positive customer service story you’d like to share with us? We invite you to tell us about your experience at brighthouse.com/shareyourstories.