Boxing Day is a public holiday usually celebrated on the day after Christmas. Boxing Day, also known as St. Stephen’s Day, originated in England in the middle of the nineteenth century under Queen Victoria. The day is traditionally marked by the giving of Christmas boxes to service workers. On this day, families and friends also get together to watch sports, play…

The U.S. is home to many different cultures and traditions brought here by both our immigrant ancestors and those who have recently arrived.  With the holidays upon us, we wanted to share some background on some of the big holiday traditions that you might observe in these coming weeks.  In addition, we will share and explore more about holiday celebrations…

Diwali or Festival of Lights is one of the few festivals that is celebrated among South Asians worldwide, and is one of the most popular events in India. Although the stories and traditions behind Diwali vary across the globe (fireworks, lights, sharing of sweets), the purpose is the same – to rejoice in the inner light. Diwali started yesterday, November 13,…

Hispanic Heritage Month is an annual national celebration that takes place starting today through October 15.  During Hispanic Heritage Month, America celebrates the histories, cultures, contributions and traditions of American citizens whose ancestors came from Spain, Mexico, the Caribbean, Central and South America. This celebration started in 1968 as Hispanic Heritage Week, under President Lyndon Johnson. In 1988, President Ronald Reagan…

You all know the old adage, “there’s no ‘I’ in team.”  I am a firm proponent of that mantra, and it is how we at Bright House Networks operate as a company, and, most importantly, think of our customers. In today’s multi-tasking world, it has never been more important to have a team behind you to help navigate the ever-changing…

I love music. Whether listening to it on my computer, TV or iPod, it’s always with me.  And with the love of music, comes the love of concerts.  I don’t get to see nearly enough of the concerts I want to see, but I have found alternative ways to satisfy my concert cravings. One of my favorite ways to watch a…

Whether you are looking for a great pair of boots for the fall, back to school clothes for your kids, or getting an early start on holiday gifts, the web is probably one of your best friends.  With today’s hectic schedules, people are doing more of their shopping online every day.  It has been predicted that US online shoppers will…

One of the biggest population trends revealed in the 2010 U.S. Census data is diversity, as our nation’s minorities continue to be the fastest-growing segments of the population. In Florida, for example, the Hispanic population has increased by nearly 25% in the past decade and now accounts for 23% of the total population, up by 6% from a decade ago.…

As a Disney Institute keynote speaker and world-class customer service trainer, Teri Yanovitch has helped Fortune 500 companies such as Johnson & Johnson and Ernst & Young provide excellent care to their customers. So when she shares in her professional blog how “Wowed” she is by Bright House customer care, we noticed. Teri’s encounter with Steven, a Bright House customer agent,…