Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. Below is a brief note we received from a customer that had a big impact on our team. Dear Bright House Networks, I’m sending…

In honor of Black History Month, Bright House Networks’ Movies on Demand will feature movies by some of today’s most influential African American actors and actresses. February top picks include FLIGHT with Denzel Washington and Alex Cross starring Tyler Perry. Other action-packed movies include A Dark Truth with Forest Whitaker and Caught on Tape with Cedric the Entertainer.  ALI starring Will…

Thank you, Tracey, for doing an EXCELLENT job helping me. My phone kept dropping the call, but Tracey would call me right back. She went above and beyond which was very much appreciated. I just want to give a shout out for her time and support. THANK YOU! A Happy Customer Tampa, Florida Do you have a positive customer service…

I want you to know that John and Ian from your @BrightHouseCare Twitter team not only resolved my concern but did it while talking to me on TWITTER! It was by far my favorite and most memorable experience as a Bright House customer. While sitting in a parking lot, I tweeted @BrightHouseCare about my concern. Later on, I see a…

I am currently in South America right now and had to call to change my services for my vacation rental home. I spoke with Gladys and she was so helpful.  She gave me the information I needed to make decisions that will save me the most money as well as provide my guests with the best service. Gladys was delightful…

Bright House Networks will be cheering on high school teams at the Josh Giles MLK Invitational January 18-19, 2013, at the Polk State College Gymnasium in Winter Haven, Florida. This inaugural high school basketball tournament allows local teams from Polk County to play against elite teams from around the State of Florida and the southeast region of the United States.…

Fifty youth ice hockey teams from as far away as Ontario, Canada, and around the United States will compete in ten different age divisions up to age 18 in the Ninth Annual Bright House Networks Tier II MLK Invitational Youth Hockey Tournament on Jan. 18-21, 2013, at RDV Ice Den in Maitland, Florida and the Ice Factory in Kissimmee, Florida.…

As part of the Dr. Martin Luther King, Jr., holiday observances, the “Negro Spiritual” Scholarship Foundation (www.negrospiritual.org) presents “City of Hope,” a musical program that promotes a spirit of community with music and other offerings by artists and performers from throughout the city of Orlando. The free concert is at 7 p.m. tonight, Friday, Jan. 18, 2013. It will be…

I would like to take a moment to commend your of your agents by the name of Patrick. I had the pleasure of speaking with him after a long day at work. After talking to a Sales Representative, I was advised of various promotions. Although, the sales rep was helpful, he was not nearly as informative as Patrick. Having been…

Mary Lou and Don wrote us to share their story: We recently returned to our Florida home from Canada and needed to re-establish our phone and Internet services. We also discovered we needed cable TV services. Bright House Networks service technicians Craig and Justin installed our services efficiently, and with humor and kindness. We appreciate these two young men and…

Krista from Tampa wrote us to share her story: I am writing to rave about our experience with Bright House Networks Service Technicians Conrad and Andrei. They showed up right on time as we discussed and worked out in a thunderstorm, in a hot attic, around my children’s games and other things. Never once did they complain, and they only…

It was a very happy conclusion to the holiday season and start to the New Year for the House of Love and Mercy in Tallassee, Alabama, right outside of Birmingham as Bright House Networks employees presented the facility a check for $10,000 as part of its 12 Days of Giving campaign on January 6. Established in 2001, House of Love…

Mr. Hernandez from Indianapolis wrote to share his experience with us: There is a lot I need to say, this is my personal experience with Bright House Networks.  I spoke to someone by the name of Will from Bright House Networks customer service in Indianapolis. Will was so supportive, helping me in every way he could. When the phone call…

Ken of Melbourne, Florida wrote into the editorial section of Florida Today to recount a scary story about a venomous snake and a brave Bright House Networks technician that handled the situation. Warren’s wife was at the entrance to their subdivision where she found an injured rattlesnake, approximately five feet long and six inches in diameter.  The snake had apparently…

Bright House Networks added to the holiday joy of many military members and their families as they presented a donation to the Veterans of Foreign Wars (VFW) post in Bakersfield as part of its 12 Days of Giving Campaign. A number of VFW members, including 1st Sergeant Paul Gonzalez, joined Bright House Networks Mari Perez at the check presentation ceremony…

Ever since I was first contacted via Twitter by Bright House Networks, I no longer bother picking up the phone and calling as I know I can simply send a tweet and someone will get back to me within minutes. My experiences with Dee and Nick at Bright House Networks through Twitter have been fantastic and it was an experience…

On December 20, Bright House Networks employees were pleased to provide a donation to Community Action Partnership of Kern as part of its 12 Days of Giving Campaign. Since 1965, Community Action Partnership of Kern (CAPK) has been working to provide an integrated network of services as the official anti-poverty agency for the county of Kern. CAPK is Kern County’s largest…

Africans are very spiritual people and its history traditions dates back to the 1st Century AD. Africans main religions range from Christianity, to Islam and indigenous beliefs. Going to church is generally the main focus of Christmas celebrations in Africa. Nativity scenes are played out, carols are sung and in some cases dances are performed. The Christmas holiday is celebrated…

Bright House Networks employees were pleased to stop by the Community Coalition on Homelessness in Bradenton, Florida on Tuesday, December 18 to present them a check for $10,000 as part of its 12 Days of Giving campaign. With a mission of providing, coordinating and facilitating services to the homeless and those at risk of becoming homeless in Manatee County, Florida,…

Bright House Networks presented the Bakersfield Homeless Center with a check for $10,000 during a special event on Monday, December 17, recognizing the organization as the winner of its 12 Days of Giving campaign. “We keep seeing more and more people needing help, so the struggle is meeting demand,” said Louis Gill, CEO of the Bakersfield Homeless Center during an interview…