I talked to a customer care representative named Stephanie. Wow! She was helpful, considerate and able to answer my questions. She said she would call me back at an appointed time and I told her we wanted to add high-speed data and Home Phone services. I was amazed when Stephanie told me someone could be at my house this evening.…

Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter. Your service technician Antonio came out to my home to…

Today I had the pleasure of speaking to Michael, a member of the Bright House Networks customer service team. Michael was able to explain and resolve issues in a very professional and friendly manner. My story was a bit confusing, but Michael took the time to patiently explain each detail to me. As our conversation ended, I felt like I…

Above photo: Bright House Networks team members Jim Platman and Ed Sheffield presents a new laptop to Future Leader Jackie Sherry of West Shore Jr./Sr. High School. Bright House Networks is pleased to recognize high school seniors throughout its local service areas who were recognized as Bright House Networks Future Leaders this spring. Bright House Networks Future Leaders is a technology program…

Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter. I called into the Bright House Networks call center to…

April is National Volunteer Month and as we close it out, we want to recognize our employees and their local involvement in the community. Through the Bright House Networks Community Service Day program, employees make a difference by volunteering their time at afterschool programs, public schools, arts and cultural, civic, environmental and community service organizations. The program enables employees to…

Collin came to put in the new wire in my office. While he was here, he put in a new outlet, as well as a new wire in the office, so that the wires were not hanging from the ceiling. He also moved the amplifier from my bedroom, hanging from the ceiling, to next to the cable box. Not only…

Above Photo: Talented seniors from across the Tampa Bay area took the stage to compete for the title of Tampa Bay Bright Stars Senior IDOL! Each year, talented seniors over 55 years young take the stage during the Bright Stars Senior Talent Shows to entertain and help raise money for senior charities throughout the Tampa Bay area.  Over $10,000 was…

Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter. I want to express how happy I am with all…

Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter. Your service technician Greg responded to my service call. The…

Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter. Your service technician Kalen arrived right on schedule. After discussing…

Above photo: Orlando Science Center President and CEO JoAnn Newman along with Bright House Networks Vice President/General Manager Michel Champagne and Director of Special Events Angella Van Gelder at Orlando Science Center. Bright House Networks is proud to announce its sponsorship of the Orlando Science Center’s Cosmic Golf Challenge for the for the past three decades – 10 years as…

Here’s the Scoop! Remember the good old days when everyone in the community got together to celebrate a special day? Bright House Networks is partnering with Magnify Credit Union, The Ledger Media Group, Hall Communications (Big 4 Radio) and the City of Lakeland to re-create that old fashioned neighborhood experience with the 1st Annual Florida Ice Cream Festival on Saturday,…

Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter. Just wanted to let you know what a great job…

Congratulations to the Bright House Jaguars! The Jaguars won the 2013 Community Organize Basketball League Championship on Saturday March 16, 2013 at Carver High School in Birmingham, Alabama. The Jaguars won with an impressive showing of 52-22. The Bright House Jaguars finished in first place for the regular season and won the League Tournament. Head Coach Ken Leatherwood of the…

Black History Month was first held in the United States in February 1926, and was created as a way to celebrate the importance of Blacks in U.S. history and as part of our nation’s diverse culture.  Now that the nation’s 87th Black History Month is part of history itself, it’s a good time to take a look back at what…

I have a TIVO box and could not all the channels to work. I posted my dilemma on a technical forum and a person named BHNtechXpert responded and said he could help. I answered a few questions and before you know it, I was up and running. It’s great that Bright House Networks has thought of having this kind of…

Above photo: WWE SuperStars Diva Alicia Fox, Brodus Clay and Diva Natalya in Orlando and second grade students from Lake Weston Elementary pose with their new books and the Readmobile from the Pearson Foundation at a WrestleMania Reading Challenge event on Feb. 21, 2013, part of the We Give Books initiative. Recently, three WWE WrestleMania SuperStars made a visit to…

Until recently, Joe, a spry 91-year old retired accountant who still lives in his own home, did not live in a Bright House. He had dial-up Internet access for checking his e-mail or reading his two NYC granddaughters’ blogs but downloading video, audio or large photos was out of the question. He also had Standard Definition service on his High…

Here are the top five LIKED entertainment posts on our Facebook page this week: 1 – She’s back! Welcome Back Robin! http://abcn.ws/12LRWWW 2 – John is another year older! Happy Birthday, John Travolta! We’re celebrating by watching Pulp Fiction On Demand. Comment to send your best wishes. 3 – Following on Fox Are you following The Following on FOX? It’s been called, “…The most suspenseful,…