Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter.
Bright House Networks is an active member of the online forum community. Our BHNtechXpert is there addressing technical issue and concerns, and collecting feedback on how we can improve our services. Customers have had high praise for BHNtechXpert. Here are a few of the many positive comments we’ve seen so far:
“BHNtechXpert has gone beyond the call of duty and answered my stupid questions and sorted out the RoadRunner problems I thought I had. I actually feel like they want me as a customer. Thanks again!” - Charles
“I wish every forum and every cable co had a person like BHNtechXpert online to help customers. ” - Tom
“All I can say is if it wasn’t for BHNTechXpert I would never have gotten this work done and would still be grumbling at the DVR. Either that or pulling wires myself through the attic… He will make sure the proper people get involved until you are satisfied.” - Allowiches
“From the consumer’s point of view, BHNTechXpert is the Most Valuable Player at Bright House!” - sofast1
Do you have a positive customer service story or a compliment about one of our team members you’d like to share with us? We invite you to tell us about your experience at brighthouse.com/shareyourstories.
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