May is Asian-Pacific American Heritage Month – a celebration of the culture, traditions, and history of Asian Americans and Pacific Islanders in the United States. The month of May was chosen to commemorate the immigration of the first Japanese to the United States on May 7, 1843, and to mark the anniversary of the completion of the transcontinental railroad on May 10, 1869. The majority of the workers who laid the tracks were Chinese immigrants. Like most commemorative months, Asian-Pacific Heritage Month originated in a congressional bill. In June 1977, Reps. Frank Horton of New York and Norman Y. Mineta of California introduced a House resolution that called upon the president to proclaim the first ten days of May as…

Editor’s Note: Your stories help us serve our customers better, and we love to hear from you! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter. Your service technician Antonio came out to my home to address a video concern. After a short period of time, everything was sunshine and roses. Thank you, Antonio, for your professionalism, efficiency and courtesy. Antonio is definitely an employee who ensures my loyalty to Bright House Networks. Sincerely, Karen – Oviedo, Florida Do you have a positive customer service story you’d like to share with us? We invite you to…

Today I had the pleasure of speaking to Michael, a member of the Bright House Networks customer service team. Michael was able to explain and resolve issues in a very professional and friendly manner. My story was a bit confusing, but Michael took the time to patiently explain each detail to me. As our conversation ended, I felt like I had spoken to a long-time friend. Thank you, K. – New Port Richey, Florida Do you have a positive customer service story you’d like to share with us? We invite you to tell us about your experience at brighthouse.com/shareyourstories.